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Store Details & Location
Art Supplies at your finger tips!

Looking for something you can't find? We are still working on uploading all of the products we have available. Please feel free to Contact Us hopefully we have what you are looking for!

Contact Us

The Painted Turtle Art Shop is located in Thunder Bay, Ontario, Canada. We focus on servicing our Local and North Western Ontario Region, including our Northern Fly-In Communities. We have been serving our Creative Communities for almost 40 years and we now invite you to our new try our NEW E-STORE!

Email Us: info@paintedtrtleart.com

We gladly accept Special Orders including Quotes and Purchase Orders for Invoicing. Please see our Merchant Policy for more details.

Currently we are following Ontario's recommended Covid protocols, unfortunately these can change regularly and In-Store shopping may not always be available. We invite you to use our E-Store to place your orders for pick up. If you would like your items shipped please see our Merchant Policy for further details.

Phone: 807-344-4636
In-Store Hours:  Tuesday - Saturday 10:30 am- 3:30 pm


Merchant Policies and Services

Currently we are following Ontario's recommended Covid protocols, unfortunately these can change regularly and In-Store shopping may not be available. 

We invite you to use our E-Store to place your orders for pick up. By clicking the place order button your credit card will not be charged immediately, you will be sent an email to confirm the order and pick up availability and asked to complete the purchase at that time.

Shipping
we haven't quite found the perfect online shipping logarithm yet, if you would like your items shipped we can give you a custom quote.

By registering an Online Account you will be able to place an order and select "Custom Shipping Quote" during check-out. By clicking the place order button your credit card will not be charged. We will then be able to adjust the shipping fees to the rates being charged by the shipping of your choice.
* Please add a note of your preferred shipping provider

  • Canada Post - Expedited Parcel
  • Canada Post - C.O.D.
  • Wasaya Airways
  • North Star Air 


Organizations, Groups or Professional Artists requiring:

  • Quotes
  • Purchase Orders
  • Invoicing
  • Volume discounts 

By registering an Online Account you will be able to place an order and select "Custom Shipping Quote" during check-out. By clicking the place order button your credit card will not be charged.
Web will then be able to customize your order for:

  • larger quantities of items
  • volume discounts 
  • Special Shipping arrangements and pricing




Privacy Policy

This privacy policy is to inform you on how the information collected on this website is used. Be sure to read this privacy policy before using our website or submitting any personal information and be aware that by using our website, you are accepting the practices described in this policy. We reserve the right to make changes to this website's policy at any time without prior notice. Be also aware that privacy practices set forth in this here are for this website only and do not apply for any other linking websites.

Collection of Information: We collect personally identifiable information such as names, postal codes, addresses, emails, and so on, that are voluntarily submitted by our visitors like you. The information you provide and that is collected is used to fulfill your specific request. Cookie/Tracking Technology This website may use cookies and other tracking technologies depending on the features offered. These technologies are useful for gathering information such as browser type and operating system and tracking the number of visitors to our website, in our efforts to better understand how visitors use our website. Cookies are also used to customize the website experience for each visitor. Aggregate cookie and tracking information may be shared with third parties. Distribution of Information In the event of fraud prevention or investigation, we may be asked to share collected information with governmental agencies or other companies assisting us.

We may do so when:

  1. permitted or required by law; or,
  2. trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
  3. investigating fraud which has already taken place.

The information is never provided to these companies for marketing purposes. Commitment to Data Security of your personally identifiable information is kept secure and encrypted during this type of transmission. Only authorized employees have access to this information. Please contact us if you have any questions or concerns about our website's privacy.


Returns and Refunds

General Returns can be made within 7 days of receiving the product by contacting info@paitnedturtleart.com. The returned item must be unopened and in its original packaging to receive a full refund. The customer will be responsible for return shipping fees. 

Products damaged or lost during shipping? Please use the Tracking Number provided or if needed CONTACT US via email

or

call us at
Phone: (807)-344-4636
In-Store: Tuesday - Saturday 10:30am - 3:30pm


Store Pickup

During Covid-19 protocols orders will be available for pick-up in store
 Tuesdays - Saturdays form 11am to 3pm 

The store will have minimum occupancy enforced, we recommend calling from the parking lot so you do not have to wait outside. 

Shipping
we haven't quite found the perfect online shipping logarithm yet, if you would like your items shipped we can give you a custom quote.
Please check out Merchant Policy for further details.
We apologize for this temporary inconvenience.